FAQ
Common questions
Everything a dealership or dealer group needs to know before getting started.
The product
What exactly is Tap 4 Drive?
Tap 4 Drive is an in-store dealership engagement system. Visitors open a dealership-branded offer page from a physical display, browse current offers, and request help. Staff get alerted with the visitor's interest and source location.
What problem does it solve for dealers?
Dealerships have visitors already on site, but many of those moments never become sales conversations. Tap 4 Drive gives visitors a simple way to raise their hand and gives staff a fast, trackable way to respond.
Does the customer need to download an app?
No. The visitor opens a mobile web page. There is no customer account, app download, or login requirement.
Can the dealership update offers without reprinting materials?
Yes. Offers, vehicle cards, and page messaging are managed in the dealer portal. The in-store display can stay in place while the digital offer page changes.
Setup
How long does it take to get set up?
Most stores can prepare their offer page and notification recipients in under an hour once account access is ready. Printed display timing depends on production and shipping.
Do I need IT support to launch it?
No heavy IT setup is required. The dealership mainly needs users, offers, notification recipients, and display locations configured in the portal.
Where should displays be placed?
Start with high-intent areas: service waiting, showroom desk, finance office, parts, and event tables. Reporting helps identify which locations perform best.
Pricing and billing
Is there a setup fee?
Current public plans do not include a separate setup fee. Subscription pricing is shown per rooftop.
Are leads charged per lead?
No. Plans include unlimited visitor leads, so stores are not penalized for higher engagement.
What does per rooftop mean?
Each physical dealership location is one rooftop. A dealer group with three stores is billed for three rooftops.
Can a dealership keep legacy pricing?
The billing system is designed so existing subscriptions can stay on their assigned plan pricing unless the account is moved to a new plan.
Leads, alerts, and data
Where do leads go?
Leads appear in the store dashboard and can also trigger staff email or operational SMS alerts, depending on the store's notification settings.
Can customer SMS messages be sent?
Customer confirmation SMS is only allowed when the customer has given SMS consent on the public lead form.
Who owns the lead data?
The dealership account owns its lead data and can export it from the portal.
Can dealer groups see every store?
Group admins can view stores assigned to their dealer group. Store users stay scoped to assigned stores.
Still have questions?
Book a demo and we will walk through the store and group experience live.